Business Call Center & Telemarketing Solutions for Your Company We offer business call center & telemarketing services to make the most of your contact center dollars.

ABM Desk ServicesAs call center experts, we can quickly and cost-effectively help you solve your most challenging problems.

Telemarketing Services

With Telemarketing as a core competency, we understand that there are several factors that contribute to successfully outsourcing part or all of your business.

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B2B Outbound Marketing

If you are considering a telemarketing firm for B2B outbound marketing solutions, look no further. ABM Desk is your premier choice for B2B outbound marketing.

B2C Outbound Marketing

Using outbound marketing has become a cost effective solution for organizations looking to increase sales with the help of outside expertise.

Inbound Call Center

We are experts at helping you create a staffing plan and forecast to ensure your calls are handled with minimum wait time and maximum customer experience.

Telemarketing Lead Generation

By utilizing our business to business lead generation services, your sales team is supplied with a steady stream of qualified leads to help you hit your sales goal.

S/D Inbound Call Center

Most shared programs will use a team of call center agents that are more experienced and have longer tenure with the inbound service agency.

Blended Call Center

At ABM Desk, 100% of our workstations have an omni-channel capability. In short, this means that the same workstation can seamlessly handle an inbound call, outbound call, email, text or chat.

Appointment Setting

At ABM Desk, we understand that building a pipeline of new customers is essential to attaining sales goals. One of the common tactics employed to secure these new customers is through Appointment Setting.

Qualified Sales Leads

The experts at ABM Desk Team and Company will help you by generating the highly qualified sales leads that will meet and exceed your expectations. We are helping achieve your goals within a moment.

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      Telemarketing Services

      ABM Desk is an industry leader in telemarketing services and a PCI Certified Level 1 service provider. We have a proven track record for success. With Telemarketing as a core competency, we understand that there are several factors that contribute to successfully outsourcing part or all of your business. With expertise in B2B Outsourced Telemarketing, B2C Outsourced Telemarketing, TCPA Call Center Consulting and Outsourced Telemarketing QA, the team at ABM Desk has your back. Acting as an extension of your team, we commit to dedicate the time and resources necessary to deliver results.

      There are many types of telemarketing services. ABM Desk has expertise in the following types of telemarketing services campaigns:

      Business to Business, also known as B2B telemarketing services:

      • Appointment Setting
      • Lead Generation
      • Lead Qualification
      • Inbound Customer Service
      • Business to Business (B2B)
      • Business to Consumer (B2C)
      • Existing Customer Cross-Sell
      • Information Blitz
      • Existing Customer Upsell
      • Technical Support Call Center

      Business to Consumer, also known as B2C telemarketing services:

      • Existing Customer Cross-sell
      • Existing Customer Upsell
      • Information Blitz

      The most important factor to consider when evaluating a potential telemarketing services provider is the cultural fit between your organization and the potential provider. If there is a fit between how you conduct business and how the provider conducts business on a daily basis, the details of telemarketing service delivery can be easily worked out.

      B2B Outbound Marketing

      If you are considering a telemarketing firm for B2B outbound marketing solutions, look no further. ABM Desk is your premier choice for B2B outbound marketing in the U.S and abroad. Our expertise in Telemarketing Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Leads delivery shows the versatility and expansive knowledge our team has. We are also a PCI Level 1 service provider.

      With years of B2B telemarketing experience, we know what factors contribute to success for our clients. We also know that our success is tied to you. We will work alongside of your team to clearly identify what success is defined as in your organization.

      B2B Outbound Marketing Sales Success Factors

      We work with you to define the following:

      • Target audience
      • Call type (cold call, tradeshow follow-up, existing customer cross-sell, lead qualification)
      • Scripting and call guide development
      • Frequently asked questions (FAQs), Objection Handling and special training needs
      • Key performance indicators (KPIs) that are relevant to your organization
      • Call handling requirements
      • Budgeting and expense management

      Proven B2B Outbound Marketing Sales Results

      You can trust ABM Desk with your B2B telemarketing needs. Our senior leadership team has a proven track record for succeeding. With a keen understanding of the most important Key Performance Metrics (KPIs), a zeal for the highest quality, our ‘secret sauce’, we are the B2B telemarketing partner for your organization.

      What Key Performance Indicators matter the most to your organization?

      75% of our clients tell us that Return on Investment (ROI) is their most important metric. Most organizations factor in the cost of outbound marketing vs. the revenue gained from the telemarketing to get a return on investment factor (ROI).

      Experience in Delivering B2B Outbound Marketing Sales Results

      With the average tenure of our sales agents of nearly 8 years, our frontlines are seasoned B2B telemarketing pros. Our team has the experience to get past gatekeepers and to have meaningful discussions with the key contact. Our B2B telemarketing agents are dedicated to your program. This means they will become experts in your business and will learn the intricacies that are specific to your business. This expertise helps ensure maximum sales performance.

      B2C Outbound Marketing

      Using outbound marketing has become a cost effective solution for organizations looking to increase sales with the help of outside expertise. Today, using B2C outbound marketing call center resources has become an effective way to reduce the time and costs associated with internal outbound telemarketing, while giving your organization access to all of the benefits that an outsourced call center has to offer. ABM Desk is also PCI Level 1 service provider. Have confidence knowing your data is guarded with these extra security measures.

      B2C Outbound Marketing – Our Team has Years of Experience

      At ABM Desk, we’re leveraging years of experience our team has had working with and managing outsourced call centers. This experience gives our experts an edge when it comes to crafting a personalized B2C program tailored to your organization’s needs. We act as your Telemarketing Consultants and help you hit your sales goal as efficiently as possible. Our call center partners boasts the latest technology, paired with a sales team dedicated to your organization’s success. We’re cutting your technology costs and saving your organization time, allowing you to focus on other priorities – with the assurance that your B2C sales are in good hands.

      Interested in outsourcing your B2C sales? Our experience in call center management and dedication to your success makes ABM Desk a premier choice in outsourced call centers.

      Inbound Call Center

      For more than 13 years, our team has been at the forefront of handling many types of inbound call center services for clients that choose to outsource, and we are compliant with all telemarketing regulations.

      Why would a company outsource its inbound calls or choose to use inbound call center services? The reasons are varied, but predominantly, companies outsource the inbound contacts to free their internal team up to focus on less repetitive tasks and contacts and to provide a higher quality service than what their internal team can support.

      Types of programs currently supported by ABM Desk:

      • Business to Business (B2B)
      • Business to Consumer (B2C)
      • Order taking
      • Customer service
      • Billing issues
      • Tier 1 technical support
      • Lead qualification
      • Appointment setting
      • Inquiry management

      We are experts at helping you create a staffing plan and forecast to ensure your calls are handled with minimum wait time and maximum customer experience. We are a seamless extension of your team and your customers and prospects won’t even know that they are talking with a call center agent.

      Telemarketing Lead Generation

      ABM Desk specializes in Telemarketing Lead Generation. Many organizations utilize outsourced business to business telemarketing lead generation services as part of their overall strategy to hit their sales goal. By utilizing our business to business lead generation services, your sales team is supplied with a steady stream of qualified leads to help you hit your sales goal. ABM Desk is also a PCI Level 1 service provider. You can have confidence and trust your data is secure.

      Our Telemarketing Lead Generation Experience = Your Success

      Our company has extensive experience and success with conducting business to business telemarketing lead generation campaigns. With this experience and success, you can be assured you are receiving the best contact center professionals in the industry.

      This illustration of lead generation demonstrates the volume of leads produced for a software sales team, comprised of only 10 salespeople.

      Experts in Lead Generation and B2B Telemarketing

      We have an operations team with over 65 years of combined business to business telemarketing lead generation experience. With this vast experience, you can trust that our team of experts have learned how to maximize each lead and make the most of each opportunity.

      Our management team has experience with managing hundreds of qualified lead generation and business to business lead generation campaigns. Our management professionals will help write an effective calls guide (scripts) and make recommendations or potential improvements to maximize the leads that you will receive through our business to business telemarketing lead generation services. This essential process ensures success for our clients.

      We also take great care in choosing the right representatives to represent our clients the way they deserve. We work with our clients to hone in on the right message so we can create a productive qualified lead generation program that allows the team to hit and exceed their goals.

      Shared & Dedicated Inbound Call Center

      Inbound call center services can be set up in a shared or a dedicated environment. Shared inbound call center services are typically priced on a per minute basis and the call center representatives are skilled to handle more than one client call type. Dedicated inbound call center services are typically priced on an hourly basis, for each hour worked for the agents assigned and dedicated to a client program.

      Consistency Matters in your Contact Center

      Most shared programs will use a team of call center agents that are more experienced and have longer tenure with the inbound service agency. These agents are professionals that can easily move from one client call type to another without missing a beat. Because you’re only paying for the minutes you use, the cost per minute will be higher than the cost per minute you get when paying for a dedicated agent. However, with many client programs, it doesn’t pay to have dedicated agents sitting there waiting for the calls.

      If your program has consistent, predictable volumes where the staff is busy at least 70% of every hour, it makes sense to pay for dedicated inbound call center agents. If you do the math and divide the most common hourly rates for inbound ($28 to $35 per hour) by 42 minutes used in an hour (60 times .70 = 42), then you get an effective per minute rate that is better than the going rates for shared inbound minutes.

      Blended Call Center

      At ABM Desk, 100% of our workstations have an omni-channel capability. In short, this means that the same workstation can seamlessly handle an inbound call, outbound call, email, text or chat. Depending on your call volumes and the variety of call types, your organization should explore if it makes sense to use the same work team to handle both inbound and outbound contacts.

      Our Contact Center Experience = Your Success

      Many client programs benefit from using a call center company that has the technology and processes in place to blend both inbound and outbound calls using the same call center agents across the different contact types. For example, an outbound program may be utilized to place outbound calls to existing customers to remind them about an upcoming appointment which they scheduled previously.

      When the customer misses the call, they will often call back the phone number on their Caller ID or the number left on their voicemail. It only makes sense that those incoming calls should be handled by the same team that originally placed the outbound calls. This also helps ensure that customers don’t get repeat calls once the goal has been obtained, via inbound or outbound call.

      Appointment Setting

      At ABM Desk, we understand that building a pipeline of new customers is essential to attaining sales goals. One of the common tactics employed to secure these new customers is through Appointment Setting.

      Most organizations are faced with a lack of time and resources. One solution is to evaluate utilizing a telemarketing company as a resource to assist them. Our clients turned to ABM Desk as a telemarketing partner due to the demand for increased sales results. ABM Desk is your partner for effective telemarketing campaigns.

      We turn your prospects into leads

      ABM Desk understands telemarketing. Our teams of experts are at not only getting the correct lead on the phone but gaining their commitment to set aside a specific time to discuss the product or service. As you know, that is probably the most difficult part of the sales process. So how do we do it?

      How Appointment Setting is done at ABM Desk?

      Unlike many other a companies, ABM Desk has versatility. Our combination of expertise in B2B telemarketing, lead generation, and appointment setting gives us an edge allowing us to understand the many angles it takes to successfully reach and gain commitment from high level busy executives. Our team of qualified agents will also create a more seamless transition into the sales call by capturing answers to specific questions created by you and our team of experts.

      Trusted and proven

      Appointment setting is a difficult process that takes mental toughness, strategic planning and collaboration. ABM Desk will employ a number of different tactics to ensure we are reaching the intended leads so you are not wasting time or money on potential contacts that do not have purchasing authority.

      If you are looking for ways to hit your sales goals, ABM Desk will help! We have a proven track record for success. We look forward to helping your organization grow through our B2B telemarketing expertise.

      Qualified Sales Leads

      Increasing your Qualified Sales Leads in your organization is challenging. Business is growing and so are the increasing demands to hit your sales goal. The process of generating leads through B2B telemarketing efforts is essential for your sales funnel to grow.

      The process is not difficult when you know how to do it; so why partner with ABM Desk for your lead generation needs? We know that you don’t just need a lead – you need a qualified sales lead. In our experience we know that a highly qualified sales lead is going to produce the intended results for a meaningful conversation and help fill your sales pipeline.

      How Qualified Sales Leads are Generated at ABM Desk?

      For years now, ABM Desk has been perfecting the process of generating qualified sales leads through various B2B telemarking sales programs. We have grown to understand that it’s not just the first call that breathes life into the sales process. However, it is how that first call tee’s up the second, third and fourth calls that really help to drive sales to close.

      Our vision at ABM Desk was to put together a process that takes the experience our lead generation and appointment setting experts have and leverage the tactics that have proven results and blend that with each of our client’s unique program objectives. Through a series of strategic questions and grading scale, ABM Desk will deliver a consistent group of highly qualified sales leads that will meet your expectations and drive you to hit your B2B sales goal this year and for years to come.