The information that appears on a person’s caller ID has a significant influence over whether they decide to answer, let the call go to voicemail, or report the number as spam. ABM Desk’s Device Cloud shows you precisely what your contacts see when you dial them. While you still want to manage your brand’s reputation as proactively as possible, you also want to experience incoming calls from every customer’s perspective.
What Is ABM Desk’s Device Cloud?
ABM Desk’s Device Cloud delivers a service that ensures you know any barriers between your outbound dialing campaigns and leads. Device Cloud uses real mobile devices that receive service from real carriers. You can test calls from your outbound numbers to see how your caller ID will appear on a real device. Then, you can access screenshots to see exactly what appears on a variety of real devices on real networks.
Following(such as using legitimate lead lists, training agents to use compassion, and abiding by all regulations) makes it less likely that your outbound numbers will get flages or negative labels. You don’t really know what accompanies your numbers, though, until you can see screens from a broad range of mobile devices and carriers.
Use the Same Carriers and Devices as Your Customers
The United States has a long list of independent carriers. It isn’t practical to cover all of them. Device Cloud collects data from theto offer affordable reputation management services while keeping you informed.
Currently, Device Cloud reviews caller ID from devices that use:
- Google FI (coming soon)
What appears on caller ID screens can also differ depending on the mobile device leads use. ABM Desk takes screenshots from the most popular smartphones, including:
- Galaxy S10e
- Galaxy S8
- iPhone 11
- iPhone 8
- Galaxy S10
- Galaxy S10+
- iPhone X
- iPhone 8 Plus
- Galaxy Note 10+
- iPhone 11 Pro Max
- iPhone 7
- Galaxy S10
- iPhone XR
- iPhone SE(2020)
- Galaxy S10+ 5G
- Galaxy S21 5G
As new devices enter the market and become popular among consumers, Device Cloud will add them so you can see what more caller ID screens look like when they receive calls from your numbers.
How Device Cloud Can Help Your Business
Every organization that places outbound calls needs to improve answer rates. When more people answer your calls, you have more opportunities to serve them. That often means you can generate more revenues by selling items, providing excellent customer services, and keeping customers informed of upcoming deals, and encouraging leads to learn more about what you offer.
In an ideal world,would eliminate call spoofing that hijacks your phone numbers and tricks consumers into answering fraudulent calls. Unfortunately, criminals that do not want to follow the rules have . Their misdeeds put your reputation at risk.
Even when you retain control of your phone number, you have to worry that consumers will not answer. Everyone knows that robocalls and spam calls are common nuisances. In fact, the FCC receives more complaints about these nuisance calls than any other activity. Over time, consumers have lost confidence in phone calls. They assume that any unknown number wants to take advantage of them.
Importance of Caller ID
If you can control the information that appears on caller ID screens, you can fight back against scammers. For instance, enhanced caller ID can improve your branding and encourage consumers to answer by displaying your company name and logo. Enhance caller ID can even show consumers which of your departments is placing the call.
Are screens really showing what you expect them to display? Device Cloud eliminates concern by showing you exactly what appears on the screens of popular mobile devices. If you find inaccurate information or negative labels, you can take steps to correct the situation.
Call with Confidence
Once corrected and improved, you should see your answer rate increase. Without Device Cloud, you will always wonder whether the people on your lead lists don’t answer because of something their caller ID shows them. With Device Cloud, you can feel confident with every call.
Protect Your Brand With Device Cloud and Other ABM Desk Services
Device Cloud is just one of the tools that ABM Desk uses to help your agents reach their goals through outbound call campaigns.
ABM Desk has products designed to serve most industries, including:
- Small businesses
- Call centers
- Customer services
When one of your numbers gets labeled by a carrier or smartphone app, ABM Desk will send you an alert. Device Cloud makes sure you know exactly what your number and caller ID information look like on a consumer’s screen.
now so you can see how Device Cloud and other services can help you reach leads and customers.